Shipping Policy

Shipping and Postage

Colour Me Bronze Professional ships to you via DHL International Couriers.

We pack our products into specially sized boxes and each product is individually wrapped in a bubble bag to ensure that the products stay safe and secure during delivery.  Each solution also has the cap taped down to give the bottles the best chance of the seals not breaking and solutions leaking during travel.  Retail products (where applicable) also have the tops taped down to stop potential leaking during travel.

Our boxes are also labelled with “This Way Up” and “Handle with Care” stickers so that the products can stay sitting up the correct way throughout their journey to you.

Unfortunately there may be times where the courier handle the packages roughly, which is out of our control… but we pack in the best way possible to ensure its safest delivery to you… We cannot be responsible for the way that the couriers handle your packages.

Cost for shipping and handling* is outlined below:

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Depending on the country to which the shipment is being dispatched to, you should receive your order within 3-4 business days.

Signing and Deliveries

Shipments sent via DHL International Couriers will not require a signature on delivery unless stated in writing that our courier service is unable to leave your order in a safe place.

All shipments are sent as “Authority to Leave” and do not require a signature on delivery.  If you wish to organise a signature on delivery please let us know in the notes section when purchasing your goods.  Please note that there may be an additional fee for this added service.

Colour Me Bronze relinquishes the delivery company and itself from any responsibility if your order goes missing after delivery.  We recommend that you provide your business address or an address where somebody will be in attendance.  If a re-delivery service occurs and there is a fee involved, this fee will need to be paid by the customer directly to the courier company.

Tracking

Once your courier has been booked you will receive an email notification with the tracking details.  You will also receive an email notification every step of the way until the package arrives to you.  Please ensure that your shipping details are correct at the time of checkout as we will not be held accountable for undelivered items due to incorrect information.

Lost or Damaged Items

If you have not received your item within 7 working days please check the tracking system on the DHL website link you will receive from them via email.  If you would like further clarification regarding your shipping status please email sales@colourmebronzepro.com.  We will not be held accountable for lost items but will try our best to track down your item as best as possible.

Colour Me Bronze ships items in “new” condition.  Even though we make every effort to ensure your delivery arrives on time and in perfect condition, sometimes matters occur that are out of our control.  If you feel that your items have been damaged in transit we ask you to take a photo within 24 hours of receipt of the goods and email sales@colourmebronzepro.com along with your details and we will access it on an individual basis.

For an additional fee we can add insurance to your shipment.  Please let us know if you would like to do this and we will email you with the cost prior to booking the courier.

Change of Mind/Unwanted Orders

Colour Me Bronze Professional does not accept returns for change of mind or for any unwanted tanning solution.  Once tanning solution has been purchased Colour Me Bronze Professional will not accept any tanning solution returned so please choose carefully.  If you have not tried our products before we suggest that you purchase a sample size bottle first.  We recommend taking extra care when checking out of your cart to ensure you have chosen correctly.

Incorrect Orders

All orders sent by Colour Me Bronze Professional are checked and double-checked prior to packaging, but on the rare occasion a mistake may occur. If the item received is not what you have ordered or what is stated and paid for under the agreement or contract of sale, as listed on the invoice, these products may be returned.  We will send you out a replacement order and will organise a collection of the original products.  However, any use of the products by you will be deemed as acceptance by you and will not be replaced by Colour Me Bronze Professional.

We will send you out a replacement order and will organise a collection of the original products.  If the item has been used we will not accept a return.

In the event that you do receive goods incorrectly, please email sales@colourmebronzepro.com and you will not be charged for a re-delivery if it is agreed that Colour Me Bronze Professional is at fault.

All products to be returned must satisfy the following criteria:

The same/actual product to which was received by you, which was the incorrect product to which was ordered, not a substituted product ie. old stock, stock belonging to another similar or same type product. Any returns that do not satisfy the above mentioned will see you charged the full price of the product (either wholesale or retail) as well as freight costs.

Delivery Time for Products

Colour Me Bronze Professional is not responsible for any loss of income due to missing or delayed orders.  Please ensure that you allow enough time for all orders to be received. Please allow extra time during peak season including Christmas.  We do not close over the Christmas/New Year period, but courier companies work on skeleton staff, so please make sure you are stocking up with solutions in plenty of time prior to Christmas to cover you through to the New Year.